SHOP POLICIES

Welcome to my shop BORN ON THE WAVES.

PAYMENT
Payment is by PayPal only, and to be made on purchase.

SHIPPING
I use Royal Mail 1st Class for postings to the UK and Air Mail for overseas. Deliveries within the UK are usually 2-3 working days. Deliveries to the US normally take around 7-10 working days.

REFUNDS AND EXCHANGES FOR DAMAGED OR FAULTY GOODS
Under the United Kingdom's Distance Selling Regulations, UK customers have the right to cancel the purchase contract at any time up to 7 days after the day of delivery. To exercise your right of cancellation you must inform me via email to Born on the Waves.

Once you have submitted your notice of cancellation, the goods must be returned at your own cost and in the original packaging to: Marion Jackson, 286 Booth Lane, Middlewich, Cheshire CW10 0HA

When returning goods to me please keep a copy of your receipt of posting. In the event of your goods getting lost in the post please scan or photocopy the said receipt and send a copy to me either by email to Born on the Waves or by post to me – Marion Jackson, Born on the Waves, 286 Booth Lane, Middlewich, Cheshire CW10 0HA.

You must take reasonable care to ensure the goods are not damaged whilst in your possession. I reserve the right to charge a restocking fee in the event of items returned damaged or with missing/incomplete parts.

On receipt of the returned goods a refund of the original purchase price will be made via the original purchase method.

I am happy to exchange items instead of a refund, up to the value of the item purchased, please contact Born on the Waves via email for this option.

DAMAGED, OR FAULTY ITEMS
Full refunds are available upon return of any damaged or unsatisfactory items. To exercise your right to return damaged items you must inform Born on the Waves via email with details of the goods ordered full details of the damage or fault, within 60 days of purchase. Please do not attempt to fix or tamper with the faulted item as this could void your guarantee.

Once you have submitted your notice of damaged or unsatisfactory items, the goods must be returned in the original packaging to me:
Marion Jackson, Born on the Waves, 286 Booth Lane, Middlewich, Cheshire CW10 0HA.

Born on the Waves are happy to exchange items instead of a refund, up to the value of the item purchased, please contact Born on the Waves via email.

ITEMS LOST IN THE POST
Items lost in the post will be replaced or refunded once I am satisfied that is has been lost and I have received a copy of your receipt of posting.

CARING FOR YOUR JEWELLERY
The sea glass is glass and should be treated delicately; do not expose the glass to extreme temperatures as this could result in cracking.

Silver will tarnish but this can be cleaned off by using a preparatory silver jewellery cleaning agent then washed in warm soapy water.

ALTERATIONS AND REPAIRS
Although sizes are stated on listings, Born on the Waves offers an alteration service, free of charge within 7 days of receipt of item. To request this please contact Born on the Waves via email.

Born on the Waves is happy to offer a repair service if your item is in need of repair or is accidentally damaged. Please contact Born on the Waves via email for a quotation.

COMMISSIONS
For any special item you may require please contact Born on the Waves with details that can be discussed in further detail.

SELLER INFORMATION
Marion Jackson, Born on the Waves, 286 Booth Lane, Middlewich, Cheshire CW10 0HA

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